John Logan, PMP

American Airlines / US Airways Group

Tempe, Arizona

Project Manager — 2010 to 2014

Project leader for a variety of web and software development projects for usairways.com, US Airways Vacations, and Dividend Miles loyalty program using Agile (Scrum) and traditional (Waterfall) methodologies. Worked with business partners and stakeholders to define scope and requirements; create schedules, budgets, and resource plans; and identify and manage risks and issues. Responsible for project budgets up to $1MM, and tracked internal and external project spend using tools such as Clarity and Planview. Delivered project status and managed communications to stakeholders at all levels of management up to CIO. US Airways and American Airlines merged in February 2014.

Managed critical projects for the integration of AA and US loyalty programs and usairways.com/AA.com.

Managed highly visible information security projects, including critical hardware and software upgrades on key components of the usairways.com website. Primary contact and subject matter expert on the usairways.com team for Payment Card Industry (PCI) certification, as well as penetration testing and remediation.

Program Manager and subject matter expert for US Airways native mobile application and mobile website. Worked closely external vendors to deliver an entirely new mobile experience for US Airways customers.

Led usairways.com development to implement priority boarding product across multiple delivery channels.

Led project to improve visibility of credit card partner on usairways.com. Implemented new credit pre-qualification process, online credit card purchases after approval, and targeted offer delivery to increase card acquisitions.

Key resource on projects to centralize flight status for the company, providing a more accurate and timely source of key operational data for reservations, airports, and customers through the web and voice response systems.

Recognized by business partners for attention to detail, ability to communicate technical details to non-technical audiences, and ability to represent US Airways to vendors and other business units.

Continental Promotion Group, Inc.

Phoenix, Arizona

Senior Project Manager — 2001 to 2009

Planned, documented, and executed software projects from $100K to $1MM. Worked collaboratively with users and business units to identify requirements, define projects schedules, design user interfaces, create test plans, and develop user documentation. Worked directly with Fortune 500 clients, including industry leaders in computer manufacturing, e-commerce, and retail.

Established PMO (Project Management Office), and implemented new project management process for the company. Built team of 4 FTE supporting project management, web design, and documentation.

Led team to create a web-based rebate application for two national warehouse retailers. System was received enthusiastically by customers and cited numerous times for ease of use and excellent customer satisfaction. Integrated with client POS systems to reduce payment time from 4 weeks to 2 weeks, and cut processing costs by more than 70%.

Led project to outsource mail processing, imaging, and data entry to an offshore partner. Reduced data entry expense by 50% per transaction and increased customer satisfaction by providing real-time access to transaction images and data.

Led design and implementation of a new web-based incentive promotion platform. Integrated with prepaid card banking partners for fulfillment of incentive rewards claimed by sales representatives. System successfully launched and used as a springboard for several additional initiatives at CPG.

Designed and implemented new banking processes, providing clients with secure check funding, reporting, and reconciliation.

Recognized by peers and management with Chairman’s Club honor in 2004, 2006, and 2007.

TIS Worldwide (Starpoint Solutions)

San Francisco, California

Technical Writer — 2000

Authored, organized, and refined documents supporting web and e-commerce site development. Created detailed design specifications, site maps, interface designs, and functional requirements.

Expanded skills in web design and development, including HTML, CSS, JavaScript and related technologies.

Continuity Group, Inc.

Phoenix, Arizona

Project Manager (Consultant) — 1999 to 2000

Drove initial phases of a project focused on the rewrite of a large client-server system supporting critical pieces of client's business. Collaborated frequently with users and management to understand and develop procedures for promotion management, invoicing, accounting, check printing, inventory control, and reporting.

Created user interface design standards, functional requirements, test plans, and system documentation. Ensured successful product rollout by creating user documentation and training materials, and by conducting extensive user training sessions.

Carlson Wagonlit Travel

Phoenix, Arizona

Senior Business Analyst — 1996 to 1999

Key member of team implementing a new data entry and expense management process supporting over 50,000 GE and NBC employees worldwide. Supported IT projects for GE Travel Expense Processing Center. Led travel intranet project, and designed self-service web tools, such as online credit card activity inquiry and travel expense report management systems.

Managed corporate travel card program. Primary analyst responsible for system interfaces with GE human resources and payroll.

Contributed to award of top company honors for teamwork, overall cost savings, and client satisfaction.