| 50 West Culver Street Phoenix, Arizona 85003 |
mobile (602) 300-3620 email john@johnlogan.info |
Able to travel frequently Willing to relocate |
Hands-on project leader and development manager with over 12 years of experience. Successful history working closely with clients in banking, travel, marketing, manufacturing, retailing, web and software development.
Strong communicator and creative problem solver. Proven track record of project management and client support. Experience with full software development lifecycle (SDLC), product design, testing, quality assurance, documentation, and delivery.
Development Team Leadership — Requirements Analysis and Documentation — Product Development
Meeting and Design Session Facilitation — Client and End-User Support, Education, Training
Process Improvement — Vendor Relations — Quality Assurance
Data Modeling / Database Design — User Interface Design — Documentation and Training Development
SQL (T-SQL/MS SQL Server) — HTML — CSS — JavaScript — Microsoft .NET — Perl — MySQL — PHP
Microsoft Office, Project, Visio and the usual suspects — Adobe Photoshop
Phoenix, Arizona
Director, IT — 2008 to Present
Promoted to IT leadership for one of the largest rebate and premium fulfillment companies. Managed development, infrastructure, database, project management, and telecom functions. Worked directly with Fortune 500 clients, including industry leaders in computer manufacturing, e-commerce, consumer products, and retail.
Established PMO (Project Management Office), and implemented new project management process for the company. Built team supporting project management, web design, and documentation.
Led project to outsource mail processing, imaging, and data entry. Reduced data entry expense by 50% per transaction and increased customer satisfaction by providing real-time access to transaction images and data.
Streamlined promotion and fulfillment processing by consolidating rebate processing platforms into a single transaction system, eliminating redundant database and support systems.
Implemented a new banking process to provide clients with secure check funding, reporting, and account reconciliation.
Project Manager / Senior Project Manager — 2000 to 2008
Planned, documented, and executed software projects of all sizes. Worked collaboratively with users and business units to identify requirements, define projects schedules, design user interface, create test plans, and develop user documentation.
Led team that created a web-based rebate application for two national warehouse retailers. System was received enthusiastically by customers, and handled 80% of all transactions. System cited numerous times for ease of use and excellent customer satisfaction. Reduced payment time from 4 weeks to 2 weeks, and cut processing costs by more than 70%.
Led design and implementation of online client-service applications delivering reporting and transaction history.
Recognized by peers and management with Chairman's Club honor in 2004, 2006, and 2007.
San Francisco, California
Technical Writer — 2000
Authored, organized, and refined documents supporting web and e-commerce site development. Created detailed design specifications, site maps, interface designs, and functional requirements.
Expanded skills in web design and development, including HTML, CSS, JavaScript and related technologies.
Phoenix, Arizona
Consultant / Project Manager — 1999 to 2000
Drove initial phases of a project focused on the rewrite of a large client-server system supporting critical pieces of client's business. Collaborated frequently with users and management to understand and develop procedures for promotion management, invoicing, accounting, check printing, inventory control, and reporting.
Created user interface design standards, functional requirements, test plans, and system documentation. Ensured successful product rollout by creating user documentation and training materials, and by conducting extensive user training sessions.
Phoenix, Arizona
Senior Business Analyst — 1996 to 1999
Key member of team implementing a new data entry and expense management process supporting over 50,000 GE and NBC employees worldwide. Supported IT projects for GE Travel Expense Processing Center. Led travel intranet project, and designed self-service web tools, such as online credit card activity inquiry and travel expense report management systems.
Managed corporate travel card program. Primary analyst responsible for system interfaces with GE human resources and payroll.
Contributed to award of top company honors for teamwork, overall cost savings, and client satisfaction.
Caldwell, Idaho
Bachelor of Arts, English and History cum laude
Project Management Professional (PMP) Certification Course
Administering SQL Server Databases
Six Sigma Green Belt Training
Member of the Project Management Institute (PMI)